Why isn't whitelisting working for this address?

If you have whitelisted an address previously, however the same email still frequently gets quarantined, the problem may be that the email address is changing with each email.

Newsletters are commonly sent out with a different email address everyday. If you are whitelisting this address each day, the spam filter won't pick up on the new address. To overcome this, simply whitelist the domain that the newsletter is sent from.

You can whitelist a domain in your spam quarantine by:

• Clicking on "Preferences"
• Entering the domain, preceded by "@" - so "@eclectechs.com" for example
• Clicking "Add"

The domain is now whitelisted in your quarantine, and further mailings should now go through.