Message Center FAQ
How do I set up my Message Center?
Once you have logged into the Message Center, please click on the link at the top that is labeled 'Junk Mail'. Once there, make sure that the 'ON' button is selected.
Click on 'Filter Categories'. This will take you to the next page where you decide what type of filtering you would like to take place. You may select all or any combination of the filters available. Simply click on the check box to select and click again to unselect.
Click on 'Save Changes' to save or 'Cancel' to cancel and begin again.
Next, click on 'Filter Sensitivity'. You make the choice here to be more aggressive in your spam/junk mail captures.
Click 'Save Changes' to save or 'Cancel' to cancel and begin again.
Approved Senders allows you to add the email addresses of those with whom you regularly communicate. This ensures that their messages will automatically bypass the junk email filters.
Blocked Senders and Approved Mailing Lists works similarly but adding addresses here will quarantine all messages from that sender in the Message Center.
What if I don't want these email services?
This service is user-configurable, allowing you to simply turn off one or all email services. Typically, email providers will determine default settings for their customers. If those setting are too intrusive or not effective enough, you are welcome to adjust them at any time.
Will it still work if I change my email service provider?
No, this service is unique to your email address.
Does the service work when I send mail or only when I receive it?
The current email applications only work on inbound email.
Why do I need to enable cookies when logging into my Message Center?
The main purpose of cookies is to identify you as a unique user and prepare web pages that reflect your personalized applications. When you enter the Message Center using cookies, the experience is customized-your application settings, your quarantined email. Some information, such as your login email address, is packaged into a cookie and sent to your web browser which stores it for later use; for example, the next time you log in, your browser will send the cookie to Postini so that only your password is required-saving you time. We do not track personal information in its cookies or request any personal information through the Message Center-cookies are simply used to ensure you are in control of your email.
How can I read a quarantined email?
Once logged in you will be taken to the main Message Center page where you can view your quarantined email.
What happens to email I delete from the Message Center?
Once email has been deleted from the Message Center it is placed in the 'Trash Folder'. When the 14-day period has expired the message is deleted. You can open the Trash folder at any time during this 14 day holding period to review and delivered previously deleted email.
What happens to email that I deliver from the Message Center?
When you deliver email from the Message Center to your email address, it is forwarded directly and immediately to your inbox. A copy is also placed in the 'Trash Folder' for a period of 14 days. Once the 14-day period has expired the messages are deleted. You can open the Trash folder at any time during this 14 day holding period to review and redelivered previously delivered mail.
What browsers are supported?
Version 4 (v4) and above of Netscape and Internet Explorer.
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