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Problems Sending E-Mail

September 22, 2009 3:47 PM

Today we have lots of customers who are having trouble sending e-mail. At this time, it looks like Verizon is blocking your ability to send e-mail using the normal SMTP settings. This is not a problem with eclecTechs, and eclecTechs customers who connect to our DSL network through Verizon do not have this problem.

Verizon is making an effort to stop SPAM that is being sent from home and office computers. Unfortunately, the policy they have implemented is affecting all users - not just the ones who are sending SPAM.

If you are a Verizon DSL customer and are having trouble sending e-mail, please change your SMTP server settings to use port 587 instead of port 25. This setting is typically under the "advanced" tab or button in your e-mail software's configuration screens. Make sure not to change the setting for your incoming mail server, which will generally be set to port 110 or 143.

If you have trouble finding or changing this setting, please feel free to call the tech support line and leave a message. We are swamped with calls, but someone will get back to you.

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